Refund policy
14-Day Trial Period We want you and your dog to be happy with PupMute. If it's not the right fit, you may return it within 21 days of delivery for a full refund of the product price, minus original shipping costs (if applicable).
Eligibility
- Items must be returned in like-new condition with all original accessories and packaging where possible.
- Proof of purchase (order number or receipt) is required.
- Returns initiated after the 21-day window may not be eligible for a refund, at our discretion.
How to Start a Return
- Email pupmute@outlook.com with your order number and reason for return.
- We'll send you return instructions and, if applicable, a prepaid return label.
- Once we receive and inspect the returned item, we'll process your refund within 5–10 business days to your original payment method.
Non-Responder / "Doesn't Work For My Dog" Returns We know dogs vary — hearing sensitivity, temperament, and trigger type all affect results. If PupMute isn't working for your dog after following the setup and placement guide, reach out to pupmute@outlook.com. We'll troubleshoot with you first, and if it's still not the right fit, you're covered under our standard return policy above.
Damaged or Defective Items If your device arrives damaged or stops working under normal use within the warranty period (see Section 3), contact us for a replacement or repair at no cost — you do not need to use the standard return window for defective units.
Non-Refundable
- Shipping costs on the original order (unless the item was defective or misshipped).
- Gift cards or promotional credits, if applicable.
- Bundle discounts: if returning part of a multi-unit bundle, the refund will be recalculated at the single-unit price, not the bundled per-unit price.
Order Cancellations Orders may be canceled for a full refund if the request is made before the order ships. Once an order has shipped, it falls under the standard return policy above.